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Effective Date: 01 July 2024
Last Updated: 16 January 2026

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GETKLEAN INC. (“GetKlean,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal data. This General Privacy Policy explains how we collect, use, disclose, protect, and retain personal data when you interact with our websites, services, and applications. It is designed to comply with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission.

This General Privacy Policy applies to GetKlean’s public website(s), marketing pages, customer inquiry channels, and GetKlean-operated systems and portals, unless a product-specific privacy notice or addendum states otherwise.

Product-specific policies:

  • Housemaid Portal Privacy Addendum (Facebook Login) – see Home > Housemaid > Privacy
     

  • Other portals and admin systems may have separate addenda as they are launched or updated.
     

If you do not agree with this Policy, please do not use our services or provide personal data.

 

1. Definitions

Terms used in this Policy adopt the definitions under the Data Privacy Act of 2012, including “Personal Information,” “Sensitive Personal Information,” “Processing,” “Data Subject,” and related terms.

 

2. What Personal Data We Collect

Depending on how you interact with GetKlean, we may collect:

A) Identity and Contact Data

  • Full name
     

  • Email address
     

  • Mobile/phone number
     

  • Address (when needed for service delivery)
     

  • Other information you submit via forms or communications
     

B) Service and Transaction Data

  • Service inquiries, requests, schedules, preferences
     

  • Communications related to service delivery
     

C) Communications Data

  • Messages sent through email, SMS, social media, chat platforms, and other customer support channels
     

D) Technical Data (as applicable)

  • Basic logs for security and troubleshooting (e.g., login timestamps, IP address logs where available, device/browser information)
     

  • Analytics data (where enabled)
     

E) Sensitive Personal Information (if applicable)

  • Government ID numbers or other sensitive data where required for compliance, verification, employment, or lawful business purposes, handled with additional safeguards.
     

 

3. How We Collect Personal Data

We collect personal data through:

  • Website forms and online submissions
     

  • Email and phone communications (including SMS)
     

  • Social media pages (e.g., Facebook/Instagram) and messaging platforms (e.g., Messenger)
     

  • In-person interactions (e.g., interviews, meetings)
     

  • Portals and applications operated by GetKlean (some may have product-specific addenda)
     

Whenever possible, we collect personal data directly from the Data Subject.

 

4. Purposes of Processing

We process personal data for legitimate and lawful business purposes, including:

  • Responding to inquiries and providing requested services
     

  • Account administration (where applicable)
     

  • Service operations and fulfillment
     

  • Customer support and communications
     

  • Business improvement, quality control, and internal reporting
     

  • Security, fraud prevention, and protecting our systems and users
     

  • Compliance with laws, regulations, and lawful government requests
     

Marketing (where applicable):
If you have provided the necessary consent (when required), we may send service-related promotions and updates, and run advertising campaigns relating to GetKlean’s services.

 

5. Meta Custom Audiences / Lookalike Audiences (Marketing)

Where permitted and where you have provided the necessary consent (when required), GetKlean may use Meta advertising tools (including Custom Audiences and Lookalike Audiences) to market GetKlean services. This may involve uploading certain identifiers (such as hashed email or hashed phone number) to Meta for matching and audience creation.

You may opt out of marketing communications and/or audience-based marketing as described in Section 10 (Your Rights and Choices).

 

6. Sharing and Disclosure

We do not sell personal data. We may disclose personal data only when necessary and lawful, including:

  • Within GetKlean: to authorized personnel on a need-to-know basis
     

  • Service Providers: to vendors who support operations (e.g., hosting, infrastructure, email, analytics, customer support), bound by confidentiality and security obligations
     

  • Legal and Regulatory: when required by law, court orders, subpoenas, or lawful government requests, or to protect rights and security
     

Some portals or apps may involve third-party authentication providers (e.g., Facebook Login). If so, the applicable product-specific addendum will describe those details.

 

7. Security

We implement reasonable organizational, physical, and technical safeguards to protect personal data, including access controls, secure system configurations, and security monitoring where appropriate. Personnel are required to maintain confidentiality and follow secure handling procedures.

 

8. Data Retention and Disposal

We retain personal data only as long as necessary for the purposes described in this Policy or as required by law. When no longer required, we securely dispose of or anonymize personal data (e.g., shredding physical records and permanently deleting electronic records).

 

9. Data Breach Reporting

If you suspect a data breach involving GetKlean data, contact us as soon as possible at getkleanph@gmail.com with:

  • Description of the incident and data affected
     

  • Estimated number of individuals impacted (if known)
     

  • Steps taken to mitigate the incident (if any)
     

We will evaluate the incident and take appropriate steps, including notifications required by law.

 

10. Your Rights and Choices

Subject to applicable law, you may have rights to:

  • Access your personal data
     

  • Correct inaccurate or incomplete data
     

  • Request deletion/erasure under certain conditions
     

  • Object to certain processing or withdraw consent where applicable
     

To exercise your rights, contact getkleanph@gmail.com. We may request verification of identity before fulfilling requests.

Marketing opt-out: You may opt out by contacting us at the same email address.

 

11. Contact (Data Privacy Officer)

For privacy concerns, questions, or complaints, contact:
Email: getkleanph@gmail.com

If you remain dissatisfied, you may escalate your complaint to the National Privacy Commission through its official channels.

 

12. Updates to This Policy

We may update this General Privacy Policy periodically. Material changes will be communicated as appropriate and consent will be obtained where required.

PRIVACY POLICY

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