Privacy Policy B2C | GetKlean Philippines

OUR COMMITMENT

GETKLEAN INC. is dedicated to delivering exceptional service to its employees, clients, and Data Subjects. This commitment includes safeguarding their privacy, as the Company recognizes the crucial importance of protecting Personal Data and Personal Information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.getkleanph.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

By contacting the Company through its email address, website, or social media accounts, requesting services, applying for a job, or otherwise providing personal data, all employees, clients, and Data Subjects consent to the collection, storage, use, and disclosure of their personal data as described in this Privacy Policy & Manual.

This Privacy Policy & Manual applies to all individuals who provide personal data to the Company, including clients, individuals whose data is collected from clients or other third parties, job applicants, and prospective employees.

PURPOSE OF THE POLICY

This Data Privacy Policy aims to increase awareness of personal data handling in the Company's daily operations and to safeguard the integrity and security of personal data entrusted to the Company by its clients, employees, and business partners. It outlines the fundamental responsibilities of Company personnel concerning personal data.

If there are any questions regarding this Data Privacy Policy & Manual or if you observe any actions or behaviors that may violate its provisions, please contact our Data Privacy Officer.

EFFECTIVE DATE

This Data Privacy Policy takes effect from 01 July 2024.

DEFINITIONS

For purposes of this Data Privacy Policy & Manual, all terms defined by Republic Act No.10173 or the Data Privacy Act of 2012 (i.e. Data, Personal Information, Sensitive Personal Information, Data Sharing Agreement, etc); including any terms defined or referred to by any implementing rules or regulations issued by the Philippine National Data Privacy Commission shall be understood to have been adopted herein.

DATA PROTECTION PRINCIPLES

All personnel of Getklean adheres to the general principles when collecting, using, disclosing, processing or otherwise handling Personal Information and/or Sensitive Personal Information.

Consent

In accordance with Philippine data privacy laws, an individual's consent is obtained before collecting, using, or disclosing their personal data for any purpose. Additionally, an individual has the right to withdraw their consent with reasonable notice. Only the minimum necessary Personal Data is collected for the legitimate purpose for which it is needed.

Purpose

Personal Data is only collected, used, or disclosed for legitimate purposes that a reasonable person would deem appropriate under the circumstances. If the purposes for which consent was obtained change from the original purpose communicated and agreed upon, a fresh consent is sought.

Before using any Personal Data for a new purpose, all Company personnel ensures that the new purpose is covered under the relevant provisions of this Data Privacy Policy and Manual.

Getklean collects the Personal Data of its clients for the purpose of efficiently rendering services availed by them.

Notification

The Company informs individuals of the purposes for which it plans to collect, use, or disclose their Personal Data before or at the time of collection. If the Company intends to use Personal Data for a new purpose, it provides an updated notification to the individuals.

Correction

An individual may request that the Company correct any inaccuracies in their personal data held by the Company. Unless otherwise required by Philippine laws or regulations, the Company corrects or deletes the personal data as soon as possible, and no later than thirty (30) days from the individual’s initial request for correction.

Accuracy

Reasonable efforts are made to ensure that personal data collected by or on behalf of the Company is accurate and complete. This responsibility extends from the time of collection and continues throughout the period during which the personal data is held or controlled by the Company.

Where the data is more sensitive (e.g. identification numbers, mobile numbers), Company ensures that there are additional testing and checking performed to address any mistakes made during the point of data entry. For example, a second person double checks the records to ensure accuracy.

Security

Personal Data in the Company’s possession or under its control is safeguarded by reasonable security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Company personnel also take note of the following basic guidelines when sending Personal Data:

Before sending a communication (e.g. email, Messenger, other social messaging applications, written or electronic message/attachment) containing Personal Data, the company personnel ensures that the recipient address (e.g. email address, fax number, other details) is correct and matches that of the intended recipient and that the right files are attached prior to sending.
Company employees are required to be bound by confidentiality obligations in the handling and sending of Personal Data.
Stores hardcopy documents containing Personal Data in locked storage systems.
Ensures that the computer networks being utilized by Company to access, store or process Personal Data are secure.
Installs appropriate computer security software and use suitable computer security settings.

Retention

Unless otherwise required by Philippine laws or regulations, documents containing personal data are disposed of, or the means to identify individuals are removed (e.g., through data anonymization) as soon as:

it is reasonable to assume that the purpose for which the personal data was collected is no longer being served by retention of such personal data; and
retention is no longer necessary for legal or business purposes.

Company personnel ensures the proper disposal of Personal Data that is no longer needed. Printed Personal Data are shredded, while digital documents containing such Personal Data are permanently deleted.

INFORMATION WE COLLECT

GETKLEAN INC. collects personal data (including sensitive information, for example: government ID numbers) that is necessary for it to provide clients, business partners or employees with the cleaning services they request, and for managing said requests, and to improve its business.

For client purposes, we collect the name, email address, phone number and mailing address.

HOW GETKLEAN INC. COLLECT PERSONAL DATA

In general, GETKLEAN INC. collects personal data from its data subject through the following mediums or channels:

Social Media Applications – Facebook and Instagram
Social Messaging Application/ Chat Application – Messenger
SMS /Mobile- Text, calls
Face-to-Face Interactions – Interviews, physical interactions
Website – a fill out form is located in our website. Once filled, it will be sent and fulfilled to our email (https://www.getkleanph.com)
Electronic mail (“Email) – a few customer directly inquire through our the email indicated in our social media channel (getkleanph@gmail.com)

Before GETKLEAN INC. collects and processes personal data, it will obtain the Data Subject’s consent through written, electronic, or recorded means. GETKLEAN INC. also informs the Data Subject of the purpose for processing their personal data. The process for obtaining consent is integrated into GETKLEAN INC.’s system, website, or social media platforms.

Whenever possible, GETKLEAN INC. collects personal data directly from the Data Subject, such as in person, by telephone, email, via social media, or when the individual sets up an account or completes an online or hard copy application form.

REASON FOR DATA COLLECTION AND ITS USE

GETKLEAN INC. collects a Data Subject’s personal data or personal information and uses it for the declared and specified purpose for which it was provided. Additionally, GETKLEAN INC. uses the Data Subject’s personal data for other related, legitimate, and legal purposes (and, in the case of sensitive information, only for specific purposes to which you have consented) or as permitted or required by law. These purposes may include:

Providing our clients and/or the Data Subject with GETKLEAN INC.’s services;

Marketing the services of GETKLEAN INC.’s services to its clients or potential clients;
Evaluating the services of GETKLEAN INC.’s services to its clients for purposes of improvement via suggestions and reactions;
Providing Data Subject or clients with information about GETKLEAN INC. and its activities (such as new services) that are of relevance to them (if they have consented to receiving said information);
Uploading to Meta for purposes of availing the lookalike audience feature;
For marketing and advertising purposes but only limited to the services being offered by GETKLEAN INC. only unless otherwise stated in its Data Privacy Consent form
To improve GETKLEAN INC.’s business or strategy;
Any other purpose identified at the time of collecting a Data Subject’s personal data for which he/she are notified separately.

WHEN DOES GETKLEAN INC. DISCLOSE PERSONAL DATA

Any personal data provided by a Data Subject to GETKLEAN INC. is not disclosed by the company without first obtaining the Data Subject's consent. Generally, GETKLEAN INC. does not share personal data outside its internal systems.

However, there are exceptions where GETKLEAN INC. could be compelled to disclose personal data in response to legal processes or if we believe, in good faith, that the law requires it. This could include responding to a court order, complying with tax regulations from the Bureau of Internal Revenue of the Philippines, a subpoena, or a request from law enforcement agencies.

GETKLEAN INC. will only disclose your sensitive information (for example, health information) for the purposes for which it was initially collected, other directly related purposes or purposes to which a Data Subject otherwise consents.

YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

DATA BREACH

What is a Data Breach?

A data breach includes the following scenarios:

The unauthorized access, publication, dissemination, sharing or use of GETKLEAN INC.’s protected Personal Data or Personal Information; or
GETKLEAN INC. ‘s protected Personal Data or Personal Information has been deleted or lost, without authorization. Personal Data or Personal Information includes Sensitive Personal Information and Confidential Personal Information.

Data breaches may occur due to intentional acts or omissions, or as a result of an accident, human error or software malfunction. Examples of a data breach include:

Hacking or illegal access to databases
Theft or accidental loss of GETKLEAN INC.‘s laptops, devices, thumb drives or hard disks containing personal information or personal data
Phishing or scams that trick account users into providing their passwords or Personal Information or Personal Data
Sending protected Personal Data or Personal Information to a wrong e-mail or physical address, disclosing protected Personal Data or Personal Information to a wrong recipient
Unauthorized access to protected Personal Data or Personal Information by employees without proper authority
Improper disposal of protected Personal Data or Personal Information (e.g. hard disks, storage media or paper documents containing Protected Information are sold or discarded)

WHO TO CONTACT IN THE EVENT OF A SUSPECTED OR ACTUAL DATA BREACH

At the earliest opportunity once you have understood the situation, please send an email to the getkleanph@gmail.com. The email should contain the following information:

Description of the breach or suspected breach, including a list of the Protected Information affected
Estimated number of individuals affected by the breach
Any action taken to address or stop the breach
Outcome of the action

Upon receiving the notification, GETKLEAN INC.’s Data Privacy Officer shall immediately convene a Data Breach Response Team to act on the data breach.

COMPLAINTS

If someone wishes to file a complaint about a breach of this Data Privacy Policy & Manual or the privacy principles outlined in the Data Privacy Act of 2012, they can contact GETKLEAN INC. using the contact details provided below. The complainant should provide GETKLEAN INC. with sufficient information about the complaint, including any supporting evidence.

GETKLEAN INC. will forward the complaint to our Data Privacy Officer, who will investigate the issue within a reasonable timeframe, typically 30 days, though it may take longer for complex matters. The Data Privacy Officer will decide on the appropriate steps to address the complaint, which may include discussing resolution options with the complainant, notifying relevant employees involved, and potentially escalating the issue to the President or external legal counsel.

GETKLEAN INC. or the Data Privacy Officer will reach out to the complainant if additional information is needed and will notify the complainant in writing about the investigation's outcome. If the complainant is dissatisfied with the resolution, they can contact the Data Privacy Officer to discuss further or file a complaint with the National Privacy Commission at https://privacy.gov.ph/.

REVISIONS TO THIS PRIVACY POLICY

GETKLEAN INC. reserves the right to update or revise this Data Privacy Policy & Manual, or any part of it, periodically. Everyone is encouraged to review this policy regularly for any changes. If material changes are made, GETKLEAN INC. will notify all affected Data Subjects and obtain their consent before implementing the changes.